Advanced Skills Part 1: Skills for Managing Difficult Behaviour in Mediation

This webinar will take the practitioner beyond the normal mediator skills for managing parties in mediation and will present more challenging skills to add to your toolbox.

These skills include the following:

1. Using your non-judgmental presence;

2. Holding the space;

3. Managing reactivity and

4. Assisting the way back to reasonableness

Member Level: FDRP, Mediator and Dual Members