Skills for Settlement / Resolution

This webinar will focus on Using Facilitative Skills to reach Settlement. While the facilitative model is the model on which the NMAS accreditation is based, the settlement model is often considered as the fall back model used in many mediations. What happens often is that the important facilitative skills are then not utilised. This presentation will revisit these important skills and you will be introduced to strategies on how to incorporate these skills within the settlement model.