It is our choice whether we decide to escalate conflict or use our interpersonal, communication and negotiation and problem-solving skills to de-escalate it and resolve disputes. Our words and our behaviors can destroy relationships or build positive connections.
Effective conflict management skills create:
- Positive connections
- Respect and trust
- A capacity for empowerment
- An acceptance of differences without compromising values
- An increase in a sense of personal well-being
- An attitude of problem-solving
- Co-operation and partnership
- A more positive work environment
GPD can enhance and / or develop conflict management skills, competencies and character traits through comprehensive courses or individual workshop modules including the following:
- Understanding forms / sources of conflict
- Understanding perceptions and beliefs about conflict
- Understanding how conflict develops and escalates
- Understanding psychological / neurological processes of conflict
- Understanding outcomes of conflict
- Assessing and diagnosing conflict
- Reacting to conflict situations effectively
- Conflict and negotiation styles
- Developing strategies and skills to manage conflict
Developing different processes to manage conflict:
- Providing feedback effectively
- Having difficult one on one conversations
- Mediation
- Facilitation for teams or larger groups
Application of conflict resolution skills:
Our professional staff at GPD can tailor conflict management programs for people within your particular organization so as to address specific needs and skill development. We can provide online and / or face to face in house training to teach knowledge and skills and to ensure application of this learning through exercises and role plays based on your requirements.